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​​About IT Services

Reports to: Director of Information Technology

 

IT Services is responsible for the delivery of information technology services to support staff and students in their day-to-day activities.

 Specifically, IT Services:

·        Runs a central service desk (with physical help desk presence in B2 of St Mary’s Road and in the Library in Paragon) where staff and students can get help with any IT-related query;

·         Provides and supports approximately 1300 open-access PC and Apple Mac workstations across three sites;

·         Provides and supports IT and audio-visual equipment used for teaching in theatres and classrooms;

·        Provides and supports PC and Apple Mac workstations and laptops for staff;

·         Supports and develops the university’s key business applications and data;

·        Provides and supports the infrastructure supporting the IT needs of the university, including the data network, the wireless network, connectivity to the Internet, the telephone system, the networked-storage, and all the back-end systems and data centres;

·        Undertakes procurement of all IT-related equipment and software for the university;

·        Manages the creation, authorisation and expiry of user accounts;

·        Implements and manages the physical and logical security of information and data;

·        Helps support the Schools, the other central service departments and the university as a whole, in the delivery of its strategic objectives.

IT Services can be contacted 24hrs a day 365 days a year by telephone (internal phone extn.2222, from an external phone or mobile: 0300 111 4895), by email (itservicedesk@uwl.ac.uk) or via Twitter (@UWL_ITServices).​